What sets us apart from other services is our commitment to always resolve problems with your payments.
1.Transaction ID
To solve problems with your orders, Play Wallet support team will need the transaction ID. You can copy it from the «Transaction History» section of our website after logging in to your account.
2.Customer Service
For quick help, write to telegram chat @playwallet_chat.
You can also email your question to [email protected].
We’ll respond immediately or within 1-2 business days.
3.Refund terms and conditions for Steam
Familiarize yourself with the answers to important questions to avoid payment errors. If an error does occur and the service is not completed for any reason, please review the information below.
Scenario 1
The payment was successful, but the funds were not credited to the balance.
In this case, after verification, for which we will only need the transaction ID, we will process a refund to the payment method you used when topping up. It is possible that there was just a temporary technical error on our part.
Scenario 2
The login is incorrect, but the payment was successful.
In this case, we cannot guarantee that we will be able to refund your money. However, we will send a request to our provider and ask them to resolve the situation in your favor. The waiting time will be 7 to 14 business days. The support team will only need the transaction ID to resolve the issue.
If the provider initiates a refund, we will also refund you to the payment method you used when you made the top-up. However, if the provider informs you that the funds have already been credited to your account and a refund cannot be made, then we will no longer be able to assist you. If in doubt about whether the payment will go through, make a test payment for the minimum amount.
Scenario 3
The payment was successful, the login is correct, but the funds have not been credited to the balance.
If you've verified the current regions before making the payment and your Steam login is correct, we'll also need the transaction ID to identify the source of the problem.
We will notify the provider of the issue, and the funds will either be refunded or credited to your Steam account.
The waiting time is 7 to 14 business days. If the provider refunds your transaction, we will also refund to the payment method you used when you made the top-up.
4.Changes to this Returns Policy
We reserve the right to change and update this policy at our discretion. While we do not anticipate frequent changes, it is recommended that you check this page regularly to stay up to date with the most current version.
We will announce any significant changes in this section.