Steam Q&A - Direct Deposit and Gift Card Purchases
Where can I find my Steam login?
Make sure you enter the correct login before paying; otherwise, the funds may be sent to another user.
Login is what you enter when authorizing. It is unique for each user, and you can change your nickname as you wish. Do not confuse your login and nickname, otherwise, funds may be sent to another user.
There are two ways you can find your Steam login:
- Tabbed menu;
- Account Information.
Tabbed menu
- Sign in or log in to the Steam website or launch the Steam app;
- Click on your nickname in the top right corner to open a tabbed menu;
- In the menu that appears, your Steam login will be listed next to «Account details».
Account Information
- Sign in and authorize on the Steam website or launch the Steam client;
- Click on your nickname in the top right corner to open a tabbed menu;
- In the menu that appears, select the «Account details» tab;
- On the page that opens, after or before the word «ACCOUNT», there is your login, which you are required to enter when you top up your balance; or
- If you're logged in on Steam, just open this link.
How long after the payment is made do the funds arrive on Steam?
Funds are usually credited to Steam within 30 seconds – 5 minutes after payment. If more time has passed, please contact support to resolve the issue.
What countries are available for Steam top-up?
The whole world is available. You can select the country of your choice by going to the Steam top-up page.
What payment methods are available?
On the Play Wallet site, you can top up Steam via Binance, Wallet, TON Space, and Tonkeeper.
- Binance: Create a new account or use an existing one with cryptocurrency in your balance. On mobile devices, install the app for faster payments;
- Wallet: Utilize the wallet available to all users on Telegram. Pay with USDT, TON, and BTC;
- TON Space: TON blockchain wallet within Wallet. Payment in TON;
- Tonkeeper: A non-custodial TON wallet that allows you to top up your Steam balance on the Play Wallet site.
What are the minimum and maximum top-up amounts?
Restrictions apply to all payment methods:
- Minimum amount: 0,5 USD
- Maximum amount: 200 USD
What are the risks of funding a new account?
If you fund an account that has not previously had any financial transactions, its region may change to Kazakhstan, Uzbekistan, or another similar region, and its currency to CIS $ (or other).
In this scenario, the cost of domestic goods will be automatically converted to the account currency ($, ₸, €, etc.) rather than the local currency.
To avoid this situation and maintain the region (country) from where you are logging into your account, simply follow our recommendations:
- We cannot guarantee that this method will work for you;
- We recommend doing this from a mobile device;
- You can use a VPN to link your account to the desired country;
- Sign in to your Steam account via browser or app;
- Enable VPN for the desired region and add 5 any free games to the library of your new Steam account;
- Turn off the VPN and top up your balance on the Play Wallet website;
- Done! Your account has now been assigned the desired region and currency.
For the first top-up, we recommend trying to deposit the minimum amount.
What should I do if the amount received is less than expected?
While we strive to display the actual amount in your account currency that will be credited to your Steam balance in the app, in some cases, these amounts may vary slightly.
This is because Steam does not provide its own internal exchange rates, which vary for each region. Therefore, we use our own solution.
Sometimes the amount may differ by 1% from the stated amount, but this is rare because we do our best to avoid it.
To ensure you have enough to purchase the game without needing to top up again, please consider this when topping up.
What to do if the money did not come to Steam wallet?
If you specify the correct login, the top-up will happen instantly.
If the funds do not appear in your balance within 10 minutes, please contact support, and moderators will assist you with your issue and offer a solution.
To speed up the process, detail what happened and copy the transaction ID in the history on the Play Wallet website.
What are gift cards for Steam top-up?
Steam recharge gift cards are a quick and convenient way to replenish your wallet in a favorable way.
How to refill Steam wallet balance with a gift card?
To top up your Steam account with a gift card, select the required amount of the card and its quantity. After successful payment you will receive a recharge card code in the currency of your choice, which can be activated in the Steam account settings. The funds will be credited to your account as soon as the code is activated.
How to activate the code for Steam wallet top-up?
Log in to your account and go to the “Games” section. Click “Use Steam Wallet Code” and enter the code received after payment into the specified field. Confirm the activation - the money will be credited to your account instantly.
What to do if the Steam gift code was not received?
After successful payment, the gift code will be displayed on the screen or available in the history on the Play Wallet website.
If this does not happen, please write to the support service - moderators will help you sort out the problem and offer a solution.
What guarantees and return policies are in place at Play Wallet?
What sets us apart from other services is our commitment to always resolve problems with your payments. Check out our return policy.